Yatra Success Story: India's Leading Corporate Travel Services Provider

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Yatra Success Story

Tourism and Travel agencies always have an unfading market in the business world. With a growing population and increasing fascination for traveling, their arcade never goes out of place. Online travel bookings have made touring easier with effortless accommodations and holiday packages.

Yatra is one such travel agency, which was founded on 1st August of 2006. The company provides various services, such as air travel and hotel bookings, homestays, end-to-end cabs, tour packages, and cruises. Here is the detailed information about Yatra and all about its Founders and Team, Name, Tagline, Logo, Growth and Revenue, Funding and investors, Business Model and Revenue Model, Achievements, Competitors, and more.

Yatra – Company Highlights

Startup Name-Yatra
Sector-Tourism and Travel
Headquarters-Gurugram, Haryana
Founded-2006
Founder-Dhruv Shringi and Manish Amin
Parent Organization-Yatra Online Private Limited
Total Funding-$2.1 bn (June 2022)
Revenue-$25.62 mn (Rs 198.9 crore in FY22)
Website-www.yatra.com
Contact-support@yatra.com

Yatra – About

Yatra is a 15-year-old startup that was founded by Dhruv Shringi, Sabina Chopra and Manish Amin. The company offers various facilities such as domestic and international flight and hotel bookings, cruises, homestays, buses and train bookings, and a lot more.

Yatra - Products

Yatra lists 6 main products, which are:

Flights
Hotels
Trains
Holidays
Bus
Activities

Yatra – Founders and Team

Dhruv Shringi, Sabina Chopra and Manish Amin are the Founders of Yatra.

Sabina Chopra, Manish Amin & Dhruv Shringi | Co-Founders, Yatra Dhruv Shringi

Dhruv Shringi successfully leads Yatra as the Co-founder and CEO since 2006. He is also the Chairman of FICCI’s online travel and technology committee. Shringi previously had experience of leading Arthur Andersen and Associates, followed by the Ford Motor Company as a Manager. Furthermore, he had also served as the Director Group Operations and Technology of ebookers. He has got his degree as a Chartered Accountant after which he went for an MBA from INSEAD. Dhruv now looks after Yatra’s business operations and directs the company. Manish Amin

Manish Amin is another Co-founder and CTO of Yatra. He has more than 30 years of experience in the travel and IT sector. He was the Head of Infrastructure of the EBookers group in London for around 14 years, after which he founded Yatra along with Shringi and Chopra. He now manages data centers, products, and technology development at Yatra. The company was a three-member organization in 2006 and now it has 2500+ employees. Sabina Chopra

Sabina Chopra is the third Co-founder of Yatra, who also serves as the COO-Corporate of the company. She was a student of Delhi University and served in the Japan airlines as the Supervisor/Manager for 10 years right after she completed her graduation. She also had an experience with ebookers like the other co-founders of the company, where she was the Head of Sales. Chopra eventually joined Wyndham and Hewitt Associates where she worked for a total of a little less than 4 years before founding Yatra.

Yatra has an employee strength of somewhere between 1001-5000.

Yatra – Vision and Mission

Yatra aims to provide best in class experience for its customers to be the best Travel Planner of India. The company operates with the goal of being the most trusted travel brand across the globe.

Yatra – Name, Tagline, and Logo

The name of the startup is associated with its service, i.e. journey.

Yatra – Business Model and Revenue Model

The major revenue for Yatra comes from hotel bookings and tour packages. Its acquisitions with other leading travel industries add up to its B2B business model. With its B2E model, the company helps in employing a larger part of the population. Ticket bookings and other travel facilities accomplish the B2C business model of the company.

Yatra.com took partnership with Amazon Business marketplace helps business customers conveniently discover and save on over 15 crore products with GST invoice for the input tax credit.

Travel technology firm Yatra has tied up with upGrad Enterprise, a business-to-business (B2B) arm of edtech startup upGrad for advanced learning and skill development services.

Yatra – Growth and Revenue

Established back in 2006, Yatra is one of the oldest online travel and tourism company of India, which has revolutionised India's travel industry nonetheless. The company claims that more than 7 million customers have used its travel-related services, which include domestic and international air ticketing, hotel bookings, homestays, holiday packages, bus ticketing, rail ticketing, activities, and ancillary services. It is, in fact, India's largest platform for domestic hotels, which has over 103,000 hotels contracted across India.

Yatra's growth strategy largely depended on its strategic acquisitions of companies, intellectual properties, and talented individuals, It has acquired TSI, TravelGuru, Air Travel Bureau, India's largest independent corporate travel services providers. The last acquisition helped Yatra to command its position in the corporate travel market of India, which is currently hailed by Gross Bookings as India's largest independent corporate travel service provider.

Yatra Financials

The company faced a 10% decrease in revenue from INR 220.7 crore to INR 196.6 crore in FY19. The profit earned during the third quarter of FY19 is also an 18% decrease from the previous fiscal year. However, the EBITDA profit saw a greater increase in profit of INR 20.5 crore in FY19.

Yatra has witnessed a QoQ growth of around 64% in total revenues during the fourth quarter of the financial year 2021 (Q4 FY21), at Rs 50.68 Cr, as the company recovered a significant recovery in flight and hotel bookings. The company billed gross bookings, including bookings of hotels and flights, of 746.65 crore tickets during the final quarter of FY21, which was only 575.81 crore tickets, as per the previous quarter.

However, losses for the Gurugram-based OTA also ballooned during Q4 FY21 at INR 59.78 crore, which was an operating loss of INR 21.69 crore in the previous quarter (Q3 FY21), as per its financial statements dated July 8, 2021.

Losses of Yatra lessened by 59.6% to become Rs 48.2 crore in FY22. The revenue of Yatra soared by 56.5% to Rs 198.9 crore in FY22. The business travel vertical of Yatra has recovered much after the effects of the pandemic receded and is currently running at 90% of the pre-pandemic levels.

The NASDAQ-listed company is now looking forward to listing its Indian subsidiary in the Indian market and only if they succeed, will retain its NASDAQ listing, as of September 17, 2021.

A second public listing in India would be beneficial to its business strategy in ways more than one. Here's why it will be advantageous for the company:

Yatra will have access to an additional pool of capital, which includes the retail and institutional investors in India who are already familiar with the business and the brand of Yatra but are currently restricted from participating in the U.S. markets.
It will offer an added value for the US-based shareholders of the company.
It will provide a liquid stock, usable for the local M&A in India.
It will infuse further capital to fortify the balance sheet.
Lastly, it will leverage an additional sell-side research analyst coverage.

Yatra – Competitors

MakeMyTrip, Cleartrip, EaseMyTrip.com, Expedia, Oyo are some of the top competitors of Yatra. Though there are a lot of upcoming competitors, Yatra claims to be in its best place with its robust years of experience in tourism and travel.

Yatra – Future Plans

The company aims to improve its network by expanding its service in reservations and accommodations. It also targets to strengthen its technology-driven travel amenities in the nearing future.

Conclusion

Yatra is India's leading Corporate Travel services provider with over 700+ Corporate customers, and one of India's leading online travel companies and operates the website Yatra.com. The company provides information, pricing, availability, and booking facility for domestic and international air travel, domestic and international hotel bookings, holiday packages, buses, trains, in-city activities, intercity, and point-to-point cabs, homestays, and cruises. As a leading platform of accommodation options, Yatra provides real-time bookings for more than 103,000 hotels in India and over 1,500,000 hotels around the world.

FAQs

What is Yatra customer care number?

A Yatra representative will call you within the next 2 hours from 0124-4180810. Alternatively, you can call us on 1860-200-1800.

How can I complain to Yatra?

Log on to Yatra.com/support and click on contact us to submit new complaints and unresolved complaints with booking details. A Yatra representative would look into it on a priority basis, alternatively send an email with relevant travel details to file a complaint at support@yatra.com, or cancellations@yatra.com.

Who is the CEO of Yatra?

Dhruv Shringi (Jan 2006–) is the CEO of Yatra.com.

Is Yatra an Indian company?

Yatra.com is an Indian online travel agency and travel search engine. It is based in Gurugram, Haryana. It was founded by Dhruv Shringi, Manish Amin, and Sabina Chopra in August 2006.